System Analyst

We are seeking a Systems Analyst with strong Microsoft 365 experience for a contract assignment working on-site at our Austin, Texas client  4-5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S.

Responsibilities include:

Copilot Platform Administration

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring

Level 3 Technical Support

• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot:
  • Microsoft Graph grounding
  • SharePoint and Teams integrations
  • Permissions and data access issues
  • Agent functionality
  • Connector and integration failures
  • Credit controls and monitoring
• Manage Microsoft support escalations and root cause analysis.
• Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.
• Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

1. Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
2. Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
3. Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

• Monitor service performance, adoption, and utilization metrics.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting

Requirements

Yrs          Skills, and Qualifications

5             Years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; 2 years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

• Strong knowledge of: ○ Microsoft 365 Copilot ○ SharePoint Online ○ Microsoft Teams ○ Microsoft Graph ○ Microsoft Entra ID ○ Power Platform ○ Copilot Studio ○ Copilot Chat ○ Copilot Cowork
• Experience with ITIL-based service management practices.
• Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred

• Microsoft 365 Enterprise Administration experience
• Copilot Studio or AI Agent experience
• Microsoft Graph integration experience
• Power Platform administration experience
• ITIL certification
• Microsoft Copilot or AI-related certifications* Experience with Azure Foundry