Business Analyst

We are looking for a Business Analyst who can work in a hybrid environment in Austin, TX. We only accept candidates who are local to Austin.
Our client will only accept LOCAL candidates for this position. Anyone else will be rejected.

Duties include:

· Lead the mapping, analysis, and redesign of processes for internal agency and other agency staff,  and the public.

· Identify, design, and support the implementation of business process improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.

· Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.

· Review, analyze, and evaluate existing business processes, systems, and users need to identify inefficiencies, gaps, risks, and opportunities for improvement.

· Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.

· Work with stakeholders to design and document ('to-be') processes that streamline workflows, improve consistency, and enhance operational effectiveness.

· Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.

· Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.

· Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.

· Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.

· Lead the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor-Collector staff, and the public.

· Identify opportunities to improve efficiency, clarity, and user experience across VTR processes, including end-to-end interactions involving customers and external partners.

Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.

Minimum Requirements:

Years Required/Preferred Experience

8 Required Enterprise business analysis and process improvement

8 Required Current-state and future-state process analysis and documentation

8 Required Stakeholder facilitation and requirements elicitation

8 Required Gap analysis and development of process improvement recommendations

8 Required Implementation support, cross-functional collaboration, and change management

8 Required Identify inefficiencies and improve operational processes

5 Required Lean process analysis and continuous improvement

5 Required Development of measurable KPIs, baselines, and process performance controls

5 Required Demonstrated delivery of process improvements with quantifiable outcomes

5 Preferred Leading enterprise or cross-functional process improvement initiatives

5 Preferred Public-sector or regulated environment experience

5 Preferred SOP development and continuous improvement methodologies

1 Preferred Green or Black Six Sigma Certification from an accredited organization