Workday Support Specialist

We are seeking a qualified Workday Support Specialist with at least 8 years of experience providing Tier 1–Tier 3 support for Workday systems to work remotely from anywhere in Texas. This role will be a 3-6 month assignment supporting a city municipality in Texas . The ideal candidate will have a proven track record troubleshooting system issues, managing ServiceNow ticket queues, coordinating with technical teams, and implementing long-term solutions that improve system performance and user experience.

Primary Focus: Help Desk Support, Issue Resolution, System Optimization

Key Responsibilities:

•             Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors

•             Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation

•             Escalate critical system issues and coordinate with Workday support or technical consultants as needed

•             Conduct root cause analysis for recurring issues and recommend long-term solutions

•             Maintain a knowledge base of common issues and resolutions to support Tier 1 staff

•             Track system performance and usage trends to identify inefficiencies

•             Generate reports on ticket volume, resolution time, and issue categories

•             Recommend and implement configuration changes or user training to reduce ticket volume

Preferred Qualifications:

•             Prior experience supporting Workday in a public sector or large enterprise environment

•             Familiarity with ServiceNow and ticketing workflows

•             Strong analytical and troubleshooting skills