Sr. Project / Program Manager

We are seeking a seasoned Senior Project Manager/Program Manager with the leadership presence, strategic mindset, and hands-on experience to oversee a high-profile initiative to modernize and transform our Houston client's licensing and permitting operations through the implementation of an enterprise software solution. This is a high-visibility role with direct exposure to executive leadership and the opportunity to influence business operations across one of the nation's largest municipalities. This manager will serve as a trusted advisor to stakeholders, an accountability partner for vendors, and a change leader ensuring adoption across departments.

Key Responsibilities

• Strategic Leadership: Provide executive-level oversight and direction for a mission-critical enterprise licensing and permitting system implementation.
• Vendor & Stakeholder Accountability: Hold third-party vendors and City business units accountable for delivery, timelines, and outcomes.
• Executive Communication: Serve as the face of the project to City leadership, presenting progress, risks, and business impacts in clear, actionable terms.
• Business Alignment: Bridge the gap between business operations and technical delivery to ensure the system delivers real value.
• Risk & Change Management: Anticipate challenges, resolve conflicts, and lead organizational change to drive system adoption.
• Enterprise Perspective: Apply lessons learned from prior large-scale enterprise software implementations to guide strategy and execution.

Qualifications

• 10 years of progressive project/program management experience, with a strong record of delivering enterprise software initiatives (licensing, permitting, or construction software experience highly desirable).
• Strong executive presence with the ability to engage and influence senior leaders, elected officials, and cross-functional stakeholders.
• Proven success in managing complex vendor relationships and ensuring accountability at the executive level.
• Demonstrated ability to resolve organizational challenges and lead change across diverse teams.
• PMP or equivalent certification strongly preferred.
• Public sector or municipal project experience is required.

Requirements

• Must be located in Houston, TX, with the ability to work onsite in a hybrid role.
• Demonstrated ability to navigate high-visibility, politically sensitive environments with professionalism and diplomacy.
• Must have previous experience leading an enterprise deployment.